Frequently asked questions

General information about eSIMs
How to use an eSIM?
Payment and Billing
Purchase and activation
Technical Support

General information about eSIMs

An eSIM (Embedded SIM) is a digital SIM built directly into your device, eliminating the need for a physical SIM card.

The latest smartphones, tablets, and smartwatches from brands such as Apple, Google, Samsung, and Huawei support eSIMs. See our full list of compatible devices.

How to use an eSIM?

Go to your phone settings > Cellular Data > Add Cellular Plan > Scan the QR code or enter the details manually.

Yes, most recent devices allow you to store multiple eSIMs and use one or two simultaneously (one in data mode, the other in voice/SMS mode).

Payment and Billing

We accept credit/debit cards (Visa, Mastercard, Amex).

Yes, an invoice is available for download in your account.

Purchase and activation

Select your destination, choose the plan that suits you, complete the payment, and you will immediately receive your QR code and activation instructions by email.

You will receive your eSIM instantly by email after payment confirmation.

Technical Support

Check that you have configured the APN settings correctly. If the problem persists, contact our technical support with your purchase details.

That depends on your operator. Some eSIMs are locked to the device, others can be transferred.