Refund policy

Thank you for shopping at SimBorder.com

Before finalizing your order, please ensure that your device supports eSIMs. Unfortunately, we cannot be held responsible for any incompatibility after purchase.

eSIMs are non-refundable once activated (the code is linked to your device and cannot be reused). A refund is only possible if the eSIM has not been downloaded or used.

You have 14 calendar days from the date of purchase to request a refund, provided the eSIM has not been activated.

Refunds are free of charge.

How to ask for refund?

You can ask for a refund by going to "My eSIMs", selecting your eSIM, and then clicking "Request a refund".

If you cannot see the link, it means that your eSIM is not eligible for refund.

If your request is approved, we will initiate a refund to your original method of payment.