Terms & Conditions

Introduction and Legal Notice

Company Presentation

Welcome to SimBorder, your online store specializing in the sale of eSIMs.

SimBorder is published by:

Headquarters: Clickweb, Le Clos B, Les Plaines, 83590 Gonfaron, France.

Registration number: 479 031 833 00060

VAT not applicable, Article 293 B of the General Tax Code (CGI)

Email: contact@simborder.com

1. APPLICABILITY OF THESE TERMS

These General Terms and Conditions ("Terms") form a legally binding contract between you ("User" or "Customer") and Clickweb, along with its affiliates (collectively referred to as "Clickweb"). These Terms govern your access to and use of our digital products, mobile application ("App"), website ("Site"), and related services (collectively, the "Services"). The full Terms are available at https://www.simborder.com. Any modifications to these Terms must be expressly agreed upon in writing by Clickweb. Below, we define the different types of users who interact with our Services, as these distinctions affect rights and obligations under this agreement.

Individual Users: Persons who create a Clickweb account to use the Services for personal purposes.
Business Clients: Organizations that utilize Clickweb's Services and may provide personal data of their own customers in connection with their commercial activities.
Third-Party Users: Individuals who receive Services through a Business Client or another authorized account holder.

The term "Customer" in these Terms applies broadly to any party engaging with Clickweb's Services, including Individual Users, Business Clients, and Third-Party Users, as contextually appropriate. This inclusive definition ensures clarity regarding the responsibilities and entitlements of all users.

BY CLICKING "ACCEPT," CREATING AN ACCOUNT, DOWNLOADING OR USING THE APP, OR ACCESSING THE SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT PERMITTED TO USE THE SERVICES. These Terms become effective upon your first acceptance (via click, registration, or use of Services). If you are agreeing on behalf of a company or other legal entity, you warrant that (i) you have the authority to bind that entity, (ii) you have reviewed these Terms, and (iii) you accept them on behalf of your organization. In such cases, "Customer" refers to the entity you represent.

Clickweb's handling of personal data is detailed in our Privacy Policy. By using the Services, you confirm that you have read and understood this policy. The Privacy Policy is incorporated into these Terms by reference, and together they constitute the complete agreement ("Agreement") between you and Clickweb.

2. DESCRIPTION OF SERVICES
2.1. SERVICE OVERVIEW AND USAGE

Clickweb operates as a worldwide provider of eSIM solutions, enabling travelers to stay connected across borders without the hassle of physical SIM cards. Our platform offers instant access to data, voice, and text plans in numerous countries, all compatible with eSIM-enabled devices for seamless activation and use.

To access our Services, Customers must create an account ("Account") by completing the registration process. This requires providing accurate personal details, including full name, address, contact number, and email. Customers are responsible for maintaining the accuracy of their Account information and safeguarding their login credentials. Any activity conducted under a Customer’s Account, whether authorized or not, remains the sole responsibility of the Account holder. Clickweb disclaims liability for unauthorized Account use but must be notified immediately of any security breaches.

The individual or entity registering for the Services becomes the "Account Owner," bound by these Terms. If registering on behalf of an employer, the employer assumes ownership. Account benefits and obligations are non-transferable, and Customers must promptly report suspicious Account activity to Clickweb.

2.2. ACCOUNT REGISTRATION REQUIREMENTS

All users—whether individual travelers, businesses, or third-party recipients—must accept these Terms to use Clickweb’s Services. Registration requirements vary by user type:

Individual Travelers: Must provide basic personal details (e.g., name, email) to purchase and manage eSIM plans via Clickweb’s website or App.
Business Clients: Required to submit company-specific information (e.g., legal name, address, industry) to facilitate bulk services for their customers or employees.
Third-Party Recipients: When services are ordered by another Account Owner (e.g., a Business Client), the purchaser is responsible for ensuring compliance with data protection laws when sharing end-user details.
Intermediaries: Partners (e.g., travel agencies) may register on behalf of Customers but must adhere to Clickweb’s Terms and privacy standards.

Clickweb may request additional information to improve service delivery, always in compliance with applicable privacy regulations. Customers will be notified of such requirements through official channels.

2.3. SERVICE PROVISION

While Clickweb strives to deliver reliable and high-quality services, we cannot warrant that our services will be uninterrupted, always available, completely secure, or free from technical issues. Our team makes reasonable commercial efforts to maintain service continuity.

2.4. CUSTOMER RESPONSIBILITIES

When utilizing Clickweb's services and equipment, Customers are expressly prohibited from: (a) engaging in unlawful, deceptive, or harmful activities; (b) taking actions that may compromise network integrity or performance. Violation of these terms may result in immediate service suspension. Notably, service suspension does not relieve the Customer of their payment obligations, which will continue to accrue during any suspension period.

2.5. DEVICE REQUIREMENTS

Customers bear sole responsibility for verifying their device's compatibility with eSIM technology and ensuring their device is not carrier-locked. Before purchase, Customers must review our current list of supported devices available during checkout. By affirmatively confirming device compatibility, the Customer assumes full responsibility for the accuracy of this declaration.

Our compatibility listing represents known compatible devices at time of publication, and may not include recently released models. Customers should verify their device's eSIM capability with the manufacturer if uncertain.

3. CONTRACT COMMENCEMENT AND TERMINATION

The contractual relationship between Clickweb and the Customer becomes effective immediately upon successful order completion through any of our authorized platforms, including but not limited to: our primary website (https://www.simborder.com and its subdomains), mobile applications, API integrations, or partner distribution channels.

Customers assume full responsibility for activating their eSIM service and confirming acceptance of our Activation Policy terms. For individual consumers, the agreement automatically terminates when no active data plans remain and the eSIM profile has been removed from their device. Business clients remain bound by their contractual obligations as specified in their commercial agreements with Clickweb, regardless of eSIM status or active data packages.

4. PRICING STRUCTURE AND PAYMENT TERMS

All financial transactions must be processed through our designated third-party payment processors ("Payment Providers"). Customers must complete the Payment Provider's registration process, which may include identity verification and agreement to their separate terms of service. By accepting these Terms, you confirm having reviewed and accepted all applicable Payment Provider agreements. Clickweb acts solely as a service provider and assumes no liability for Payment Provider operations or agreements between Customers and payment processors.

Displayed prices include all applicable taxes and regulatory fees. Tax calculations are based on the billing address provided during checkout and will be itemized during the payment process. Customers are responsible for all applicable taxes based on their jurisdiction's current rates.

4.1. PAYMENT TERMS AND METHODS

Clickweb supports multiple secure payment options including major credit/debit cards, digital wallets (PayPal, Google Pay, Apple Pay), and Alipay. Transactions are primarily processed in US Dollars, though other currencies may be available depending on the customer's location and payment method.

All card transactions are securely handled by our certified payment partners, including PayPal and Stripe, with additional providers selected at Clickweb's discretion for optimal transaction processing.

4.2. AUTOMATIC RENEWAL PROGRAM

For customer convenience, Clickweb offers an optional auto-renewal feature that ensures continuous service for End Users:

Recurring Billing: When enabled, the system automatically charges the stored payment method at each renewal period based on data usage thresholds. This occurs at the beginning of each billing cycle to prevent service interruption.

Flexible Cancellation: Subscribers may discontinue auto-renewal anytime through their account dashboard or by contacting customer support. The cancellation becomes effective at the current cycle's conclusion, with full service access maintained until that date.

4.3. BUSINESS ACCOUNT BILLING

Clickweb maintains a structured billing system for Business Users utilizing Clickweb Credits on our Partner Platform:

Invoice Generation: Detailed monthly statements are issued reflecting all eSIM purchases, top-ups, and service charges. These documents provide transparent accounting of credit utilization and remaining balances.

Payment Terms: Business Users must settle invoices by the due date specified (typically net-30 unless otherwise agreed). Timely payment ensures uninterrupted platform access and service continuity.

Late Payment Policy: Delinquent accounts may incur:
- Immediate service suspension
- Late fees (up to 1.5% monthly interest or maximum allowed by law)
- Collection costs for severely overdue accounts

Currency: While invoices are primarily issued in USD, alternative currencies may be used with prior written agreement. Exchange rates are calculated at invoice date using prevailing market rates.

Clickweb encourages proactive communication regarding billing questions or payment arrangements to maintain positive business relationships.

5. ORDER FULFILLMENT AND ACCESS

For individual customers, purchased eSIM profiles will appear in the "My eSIMs" section of both the Clickweb website (https://www.simborder.com) and mobile application. Upon successful transaction completion, users will receive an email confirmation containing purchase details. Complete installation instructions and eSIM activation data are exclusively accessible through the customer's secure Clickweb account portal.

Business accounts benefit from specialized eSIM management through our Partner Platform, which provides enterprise-grade tools for bulk eSIM distribution, top-up management, and customized service deployment according to organizational needs.

Clickweb employs multiple delivery mechanisms to accommodate different use cases and integration methods, ensuring optimal service provision for all product types and customer requirements.

6. REFUND AND CANCELLATION TERMS
6.1. GENERAL REFUND POLICY

Before finalizing your order, ensure your device supports eSIMs. Unfortunately, we cannot be held responsible for compatibility issues after purchase. All refund requests must be submitted within 14 days of purchase. Customer cooperation during troubleshooting is required, and no refunds will be granted for expired data plans, regardless of remaining balance.

6.2. NON-REFUNDABLE CIRCUMSTANCES

• Third-party fees: no refund for costs incurred with other providers or devices
• Policy violations: no refund for accounts involved in breaches of Terms or fraud
• Installed eSIMs: no refund after eSIM installation except in cases specified below
• Billing disputes: must be reported within 12 days with supporting evidence

6.3. REFUND PROCESS

To initiate a refund request, contact our support team via the contact form on the website or in your account under "My Orders". Please prepare:

Proof of technical issues (screenshots, error messages)
For billing disputes: Detailed explanation of incorrect charges
Preferred refund method (original payment or Airmoney credit)

Once approved, the refund will be processed within 3 to 5 business days (depending on your bank).

7. eSIM ACTIVATION POLICY
7.1 Activation Requirements

All purchased eSIMs must be activated within the timeframe specified at checkout. This activation window is clearly displayed during the purchase process. Customers bear full responsibility for timely activation - failure to activate within this period will result in automatic expiration and permanent deactivation of the eSIM.

7.2 Reactivation Policy

Expired eSIMs cannot be restored or reactivated. Customers requiring service after missing the activation window must purchase a new eSIM. We strongly recommend reviewing activation instructions immediately after purchase to ensure proper setup.

8. PRICING STRUCTURE
8.1 General Pricing

Clickweb maintains dynamic pricing that may change without notice due to market conditions, currency fluctuations, or operational costs. While we strive to announce significant price changes in advance, immediate adjustments may occasionally occur.

8.2 Promotional Offers

All promotions are:

Clickweb reserves the right to modify or cancel promotions at any time. Current offers are always visible on our website and mobile apps.

8.3 Customer-Specific Pricing

Individual Customers: Standard retail pricing applies as shown on our public platforms.

Business Accounts: Custom pricing available through our Partner Platform, reflecting volume discounts and enterprise features.

9. WELCOME eSIM PROGRAM

Available soon.

10. LOCATION DATA USAGE
10.1 Data Collection

To deliver and enhance our services, Clickweb may collect location-related information including:

10.2 Purpose of Collection

This data enables us to:

10.3 User Controls

While location services can be managed through device settings, disabling these features may limit certain functionality. Our Privacy Policy details your rights regarding personal data.

10.4 Data Protection

We implement industry-standard security measures and retain location data only as necessary for service provision, in compliance with applicable data protection regulations.

11. REGULATORY REQUIREMENTS
11.1 General Compliance

Users must comply with all local telecommunications regulations in their country of service use. Clickweb may assist with compliance procedures where legally required.

11.2 Country-Specific Provisions

Colombia (Resolution 5050 of 2016)

When using services in Colombia, you:

  1. Affirm your device's IMEI number is legally obtained and unaltered
  2. Authorize Clickweb to register your IMEI with the CRC database
  3. Permit use of your personal data per Decree 1377 of 2013
  4. Accept full legal responsibility for device authenticity

*This authorization includes completing declarations of ownership on your behalf as required by Colombian law.

12. USER REPRESENTATIONS AND CONDUCT
12.1 Eligibility and Authority

By using our services, you affirm that:

12.2 Acceptance of Terms

You expressly acknowledge and agree to:

12.3 Prohibited Activities

You are strictly prohibited from:

System/Service Abuse

Improper Content/Behavior

Intellectual Property

12.4 Disclosure Requirements

You must promptly inform us in writing of any:

12.5 Application Terms

By installing our App, you agree to:

You may uninstall the App at any time through your device settings.

13. ACCOUNT TERMINATION AND SERVICE SUSPENSION
13.1 Termination Rights

Either party may terminate this agreement at any time without cause:

13.2 Post-Termination Effects

Upon termination:

13.3 Suspension & Restrictions

Clickweb reserves the right to:

13.4 Ongoing Obligations

Termination does not relieve users of:

13.5 Service Modifications

Clickweb may at its discretion:

14. THIRD-PARTY WEBSITES AND INTEGRATIONS
14.1 External Links

Our Services may contain links to third-party websites. These links are provided for convenience only and do not represent:

Clickweb reserves the right to remove links at our discretion but has no obligation to monitor external content.

14.2 User Responsibilities

When accessing third-party websites, you:

14.3 Account Integrations

You may connect your Account with third-party services (e.g., social media) by:

  1. Providing login credentials through our Services, or
  2. Authorizing us to access your third-party accounts
14.4 Integration Terms

By linking accounts, you represent that:

We may store and display content from connected accounts according to your privacy settings. You can disable these connections at any time through your Account settings.

14.5 Important Disclaimers
15. INTELLECTUAL PROPERTY RIGHTS
15.1 Ownership of Content

Clickweb retains all rights to all proprietary materials available through our Services, including but not limited to:

This content is protected under U.S. and international copyright, patent, and trademark laws as a collective work. No content may be copied, modified, or redistributed without our express written permission.

15.2 Trademark Notice

The Clickweb name, logo, and all related marks are our exclusive property. All other trademarks appearing in our Services belong to their respective owners. Unauthorized use of any marks is strictly prohibited.

15.3 License Grant

We grant you a limited, revocable, non-exclusive license to:

This license may be terminated at any time without notice. All rights not expressly granted are reserved.

15.4 User Feedback

By submitting feedback, ideas, or suggestions, you agree that:

15.5 Prohibited Actions

You may not:

15.6 Policy Enforcement

We reserve the right to:

16. COPYRIGHT INFRINGEMENT NOTICES
16.1 Reporting Copyright Violations

Clickweb respects intellectual property rights and requires users to do the same. To report suspected copyright infringement, please submit a detailed notice to our Team containing:

  1. Identification of Work
    - Description of the copyrighted material
    - Exact URL/location of the infringing content on our Services
    - Explanation of why you believe this constitutes infringement
  2. Proof of Ownership
    - Location where authorized version exists (URL, publication details)
  3. Contact Information
    - Your full name, address, phone number, and email
  4. Good Faith Statement
    - Declaration that use isn't authorized by the copyright owner
  5. Accuracy Statement
    - Verification that information is accurate under penalty of perjury
    - Confirmation of your rights to act on the owner's behalf
  6. Signature
    - Electronic or physical signature of rights holder/representative
16.2 Notice Requirements

For your complaint to be valid under the DMCA, it must include all above elements. Incomplete notices may result in delayed processing.

16.3 Counter-Notification

If you believe your content was wrongly removed, you may submit a counter-notice with:

17. CONFIDENTIALITY OBLIGATIONS
17.1 Definition of Confidential Information

Confidential Information includes all non-public business information of Clickweb, whether in written, oral, or visual form, including but not limited to:

17.2 Confidentiality Requirements

Customer agrees to:

  1. Use Confidential Information solely for authorized Service use
  2. Maintain strict confidentiality using reasonable care standards
  3. Only disclose to employees with need-to-know who are similarly bound
  4. Promptly report any unauthorized disclosures
  5. Return or destroy all Confidential Information upon termination
18. SERVICE WARRANTIES AND LIABILITY
18.1 No Warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. Clickweb EXPLICITLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

18.2 Limitation of Liability

IN NO EVENT SHALL Clickweb BE LIABLE FOR:

WHERE LIABILITY CANNOT BE EXCLUDED, Clickweb'S TOTAL LIABILITY SHALL NOT EXCEED THE LESSER OF:

  1. FEES PAID BY CUSTOMER IN THE PRIOR 6 MONTHS, OR
  2. $100 USD
18.3 Jurisdictional Variations

Some jurisdictions do not allow certain liability limitations, so these terms may not apply fully in all cases. Where prohibited, liability will be limited to the maximum extent permitted by law.

19. INDEMNIFICATION OBLIGATIONS
19.1 Scope of Indemnity

You agree to defend and compensate Clickweb and its affiliates ("Indemnified Parties") for all liabilities arising from:

19.2 Defense Rights

Clickweb may, at its option:

You may not settle any claim without our prior written consent.

20. GOVERNING LAW AND JURISDICTION
20.1 Applicable Law

This Agreement shall be interpreted under French law, excluding its conflict of law provisions.

20.2 Legal Actions

Any disputes shall be resolved in courts located in France, unless otherwise required by mandatory consumer protection laws in your jurisdiction.

21. RELATIONSHIP OF PARTIES
21.1 Independent Status

This Agreement does not create:

21.2 No Authority

Neither party has authority to bind the other or incur obligations on the other's behalf unless expressly agreed in writing.

22. GENERAL TERMS
22.1 Language Preference

The authoritative version of these Terms is the English original. Any translations are provided for convenience only and:

22.2 Severability

If any provision is found invalid or unenforceable:

22.3 Assignment Rights

Transfer of rights under this Agreement:

23. AGREEMENT UPDATES AND SERVICE CHANGES
23.1 Modification Rights

Clickweb may at any time:

23.2 Change Notification

We will attempt to notify users of material changes via email, but:

23.3 Acceptance of Changes

Your continued use after changes constitutes:

24. THIRD-PARTY RIGHTS
24.1 No Third-Party Beneficiaries

This Agreement creates rights and obligations solely between:

No other individual or entity may enforce any provision of these Terms.

25. ELECTRONIC COMMUNICATIONS
25.1 Consent to Electronic Notices

You agree to receive all legal communications electronically via:

25.2 Legal Equivalence

Electronic notices satisfy all legal requirements for written communications.

25.3 Formal Notice Requirements

For contractual notices, the following delivery methods apply:

MethodEffective When
Personal DeliveryUpon receipt
Certified MailWhen signed for
Email/FaxWhen transmission confirmed
Overnight CourierNext business day

 

26. CONTACT INFORMATION
26.1 Customer Support

For questions regarding these Terms or our Services: